Terms of Use

1. Acceptance of Terms

These Terms of Use, together with any additional terms, policies, notices, or guidelines that reference them, govern your access to and use of the InOut Move website, online forms, request tools, provider tools, communications, and related services, collectively referred to in these Terms as the “Platform.”

By accessing or using the Platform, submitting a request, contacting InOut Move, creating or using an account, participating as a service provider, responding to a request, paying any platform fee, or otherwise interacting with the Platform, you agree to these Terms.

If you do not agree to these Terms, you may not access or use the Platform.

2. Definitions

For purposes of these Terms:

• “InOut Move,” “we,” “us,” or “our” means InOut Move and its website, platform, tools, communications, and related marketplace operations.
• “Platform” means the InOut Move website, request forms, provider forms, online tools, communications, content, features, and related services.
• “Customer,” “you,” or “requester” means a person or entity that submits, considers submitting, or communicates about a request for services through or in connection with the Platform.
• “Service Provider,” “Provider,” or “independent service provider” means an independent person or business that may view, evaluate, respond to, quote, offer, or perform services for customers.
• “Service Request” means information submitted by a customer regarding moving-related, home-related, or logistics-related needs.
• “Provider Services” means services offered or performed by independent service providers, not by InOut Move.
• “User” means any customer, service provider, website visitor, or other person who accesses or uses the Platform.
• “User Content” means content, information, reviews, photos, text, messages, business information, service details, or other materials submitted through or in connection with the Platform.

3. Marketplace Nature of the Platform

InOut Move operates an online marketplace that allows customers to submit moving-related service requests and allows multiple eligible independent service providers to view, evaluate, and respond to such requests through the Platform, subject to availability, location, service category, eligibility, platform rules, and other factors.

The Platform is intended to provide technology, information flow, and marketplace infrastructure. It is not intended to replace a customer’s independent evaluation of service providers or a provider’s independent evaluation of customer requests.

InOut Move does not guarantee that a customer will receive any response, quote, estimate, offer, booking, or completed service. InOut Move does not guarantee that a provider will receive any request, customer, job, revenue, booking, or business opportunity.

4. InOut Move Is Not a Service Provider

InOut Move does not itself provide moving, transportation, packing, unpacking, loading, unloading, labor, cleaning, handyman, junk removal, assembly, storage, delivery, hauling, or other physical or professional services.

InOut Move does not carry, transport, pack, load, unload, store, clean, assemble, repair, install, remove, inspect, supervise, manage, or handle customer property.

Any services requested through or in connection with the Platform are offered and performed by independent service providers, not by InOut Move.

5. Independent Service Providers

Service providers using the Platform are independent businesses or independent professionals. They are not employees, agents, representatives, partners, joint venturers, franchisees, fiduciaries, or contractors of InOut Move.

Service providers independently determine whether to participate on the Platform, whether to view or respond to any request, whether to offer services, what services to offer, what price or terms to offer, what equipment or labor to use, what schedule to accept, and whether to enter into an agreement with any customer.

InOut Move does not control, direct, supervise, train, manage, employ, dispatch, schedule, or monitor the work performed by any service provider.

6. Customer Requests

Customers may submit requests for moving-related and related services, which may include labor-only help, loading, unloading, packing, unpacking, small moves, apartment moves, furniture moving, storage or container help, furniture assembly, junk removal, move-out cleaning, handyman help, packing supplies, and other related services.

A customer request is not a confirmed booking, reservation, contract, quote, binding estimate, non-binding estimate, order, dispatch, or guarantee of service. Submitting a request does not require the customer to hire any provider and does not require any provider to respond.

Customers are responsible for ensuring that the information they provide is accurate, complete, current, and sufficient for service providers to evaluate the request.

7. Provider Responses and Customer Choice

Independent service providers may have the opportunity to view, evaluate, and respond to customer requests through the Platform. Availability of any request to any provider may depend on factors such as service category, location, provider participation, platform rules, availability, account status, eligibility, customer information, and other operational factors.

Customers are solely responsible for reviewing provider responses, communicating with providers, evaluating provider qualifications, checking licenses and insurance where applicable, comparing pricing and terms, and deciding whether to hire any provider.

InOut Move does not assign a provider to a customer, does not require a customer to hire any provider, and does not require a provider to accept any customer request.

A customer request may be made available to multiple eligible service providers at the same time. InOut Move does not grant exclusivity, select a provider on behalf of the customer, or determine which provider, if any, will perform the service.

8. No Service Agreement With InOut Move

Any service agreement, quote, estimate, booking, schedule, scope of work, cancellation term, refund term, claim, damage issue, complaint, or dispute related to provider services is solely between the customer and the applicable independent service provider.

InOut Move is not a party to any agreement between a customer and a service provider unless expressly stated in a separate written agreement signed by InOut Move.

Communications through or in connection with the Platform do not make InOut Move a party to the relationship between a customer and a service provider.

9. Prices, Quotes, and Estimates

InOut Move does not set final service prices and does not prepare, issue, approve, or guarantee binding estimates, non-binding estimates, moving estimates, transportation estimates, or service quotes for work performed by independent service providers.

Any price, quote, estimate, rate, fee, deposit, balance, surcharge, additional charge, cancellation fee, refund term, or payment condition is determined by the applicable service provider and the customer.

Customers should confirm all pricing, scope, timing, access conditions, additional fees, insurance terms, cancellation terms, and other service terms directly with the service provider before hiring or proceeding with any service.

10. Eligibility and Accounts

You must be at least 18 years old and legally able to enter into a binding agreement to use the Platform.

You agree to provide accurate, complete, and current information when using the Platform. If you create or use an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

InOut Move may refuse access, suspend participation, remove content, restrict features, or terminate accounts at any time if we believe a user has violated these Terms, created risk for the Platform or other users, submitted inaccurate information, misused customer information, or engaged in unlawful, deceptive, abusive, or harmful conduct.

11. Customer Responsibilities

Customers are responsible for providing accurate and complete request details, including addresses, service type, requested dates or timing, stairs, elevators, parking, access rules, building requirements, gate codes, heavy items, fragile items, truck or container conditions, storage conditions, pets, safety issues, and any other information that may affect the service.

Customers are responsible for independently evaluating providers before hiring. This may include reviewing provider communications, business information, licenses, registrations, insurance, experience, reviews, pricing, terms, and suitability.

Customers are responsible for ensuring lawful, safe, and reasonable access to job locations and for complying with lease rules, building rules, homeowners’ association rules, parking rules, elevator reservations, local ordinances, and other requirements that may affect the service.

12. Provider Responsibilities

Providers are responsible for all services they offer, quote, accept, perform, or fail to perform. Providers are responsible for their own pricing, scheduling, labor, equipment, vehicles, materials, insurance, permits, licenses, registrations, taxes, business operations, customer communications, claims, refunds, and legal compliance.

Providers must respond professionally, provide accurate information, honor their own representations, avoid misleading pricing, comply with applicable laws, protect customer information, and resolve service-related issues directly with customers.

Providers may not misrepresent their identity, qualifications, licenses, insurance, availability, services, pricing, business status, or relationship with InOut Move.

13. Licenses, Insurance, and Compliance

Providers are solely responsible for maintaining all licenses, registrations, permits, insurance, bonds, authority, qualifications, and legal approvals required to offer or perform their services in the locations where they operate.

Providers must comply with all applicable federal, state, and local laws, rules, regulations, licensing requirements, registration requirements, insurance requirements, consumer protection laws, advertising rules, privacy laws, tax laws, transportation laws, household goods rules, and industry requirements applicable to their services.

InOut Move may request information from providers regarding business status, insurance, licenses, registrations, or other compliance-related matters, but any review by InOut Move is for platform administration only and does not constitute verification, certification, endorsement, warranty, or guarantee.

14. Use of Customer Information

Customer information made available through or in connection with the Platform may be used by providers only for the purpose of evaluating, responding to, communicating about, quoting, scheduling, and performing the specific customer request for which the information was made available.

Providers may not sell, resell, share, transfer, publish, scrape, copy, store for unrelated purposes, or use customer information for unrelated marketing, solicitation, spam, lead resale, data brokerage, or any purpose not authorized by these Terms or applicable law.

Providers must protect customer information using reasonable administrative, technical, and physical safeguards and must promptly notify InOut Move of any suspected misuse, unauthorized access, or security incident involving customer information obtained through the Platform.

15. Platform Fees and Payments

InOut Move may charge fixed fees, subscription fees, access fees, advertising fees, or other fees for the use of the Platform and its features.

These fees are separate from the price of any moving or related service and are not commissions, percentages, markups, or shares of the amount agreed between the customer and the service provider.

InOut Move does not receive or retain any commission, percentage, or portion of the price paid by a customer for services performed by a service provider.

Fees, billing rules, refunds, credits, renewals, subscriptions, and payment terms may be described in separate checkout screens, invoices, provider terms, subscription terms, written agreements, or Platform notices. To the fullest extent permitted by law, Platform fees are non-refundable unless expressly stated otherwise by InOut Move in writing.

InOut Move is not responsible for payment disputes between customers and service providers unless expressly stated in a separate written agreement.

16. Communications, Calls, and Texts

By using the Platform, submitting information, or participating as a provider, you agree that InOut Move may contact you by email, phone, text message, automated message, website form, or other communication methods regarding your request, account, provider participation, platform activity, service updates, marketing, administrative matters, security, billing, or legal notices, subject to applicable law.

You represent that the contact information you provide is accurate and that you are authorized to provide it. You understand that message and data rates may apply. Consent to receive marketing calls or texts is not required as a condition of purchasing any goods or services.

You may opt out of marketing text messages by replying STOP, where supported, or by following instructions in the message. Transactional, administrative, security, account, or service-related communications may still be sent where permitted by law.

17. Automated Tools and Platform Processes

The Platform may use proprietary, automated, semi-automated, or manual tools and processes to support request intake, categorization, eligibility, routing, display, communications, fraud prevention, account administration, user experience, analytics, and platform operations.

These tools are part of the Platform’s technology and do not constitute a guarantee, endorsement, recommendation, provider selection, assignment, booking, employment relationship, agency relationship, or service agreement.

InOut Move may change platform processes, display rules, eligibility criteria, access rules, categories, and operational features at any time.

18. Reviews, Ratings, and User Content

The Platform may allow users to submit reviews, ratings, comments, messages, photos, business information, service descriptions, or other User Content. You are solely responsible for the User Content you submit.

You may not submit User Content that is false, misleading, defamatory, unlawful, infringing, obscene, harassing, abusive, discriminatory, threatening, fraudulent, promotional in an unauthorized manner, or otherwise harmful.

By submitting User Content, you grant InOut Move a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, display, distribute, modify, adapt, publish, and otherwise use such content in connection with the Platform, marketing, operations, and related business purposes, subject to our Privacy Policy.

InOut Move may remove, moderate, decline, edit, or restrict User Content at any time, but has no obligation to monitor all content.

19. Sponsored or Promoted Placement

InOut Move may offer advertising, promoted placement, sponsored visibility, subscription features, premium listings, or other paid platform features to providers or other businesses.

Sponsored, promoted, or paid placement does not constitute an endorsement, guarantee, certification, warranty, or recommendation by InOut Move. Customers remain responsible for independently evaluating providers before hiring.

20. No Endorsement or Warranty

InOut Move does not endorse, guarantee, warrant, certify, recommend, or make representations about any customer, provider, provider service, quote, estimate, review, rating, credential, license, insurance status, availability, pricing, work quality, safety, reliability, or outcome.

Any profile, listing, response, category, description, badge, availability, rating, review, sponsored placement, or other information displayed through the Platform is for informational and marketplace purposes only and does not create a guarantee, warranty, certification, or endorsement by InOut Move.

21. Prohibited Uses

You may not use the Platform to:

• submit false, misleading, incomplete, inaccurate, or fraudulent information;
• misrepresent your identity, business, qualifications, licensing, insurance, pricing, location, availability, or services;
• claim or imply that you are employed by, endorsed by, certified by, partnered with, or acting on behalf of InOut Move without written authorization;
• harass, threaten, abuse, discriminate against, deceive, spam, or exploit any user;
• scrape, harvest, copy, resell, publish, transfer, or misuse Platform content or user information;
• circumvent Platform rules, fees, security features, or access controls;
• post unlawful, deceptive, defamatory, infringing, harmful, or malicious content;
• use customer information for unrelated marketing, solicitation, lead resale, or data brokerage;
• interfere with the operation, security, availability, or integrity of the Platform;
• use bots, crawlers, scripts, automated tools, or unauthorized data extraction methods;
• upload malware, spyware, ransomware, viruses, or harmful code;
• engage in unfair, deceptive, abusive, fraudulent, or illegal business practices;
• or violate any applicable law, regulation, rule, contract, or third-party right.

22. Third-Party Websites and Services

The Platform may contain links or references to third-party websites, tools, providers, payment processors, communications services, analytics services, advertising services, maps, forms, plugins, software, or other resources.

InOut Move is not responsible for third-party content, availability, accuracy, pricing, policies, practices, security, performance, products, or services. Your use of third-party services may be governed by separate terms and policies.

23. Privacy

Your use of the Platform is also governed by our Privacy Policy. By using the Platform, you acknowledge that InOut Move may collect, use, disclose, and process information as described in the Privacy Policy.

Customer request information may be made available to independent service providers for the purpose of enabling providers to evaluate, respond to, communicate about, quote, schedule, or perform the specific request, subject to these Terms and our Privacy Policy.

24. Platform Availability

InOut Move may modify, suspend, restrict, limit, replace, update, or discontinue any part of the Platform at any time, with or without notice.

InOut Move does not guarantee that the Platform will be uninterrupted, error-free, secure, available in every location, compatible with every device, or free from delays, defects, or unauthorized access.

25. Suspension and Termination

InOut Move may suspend, limit, restrict, or terminate your access to the Platform at any time if we believe, in our discretion, that you have violated these Terms, created legal or operational risk, misused customer information, submitted inaccurate information, engaged in harmful conduct, failed to pay fees, violated applicable law, or acted in a manner inconsistent with the purpose of the Platform.

You may stop using the Platform at any time. Provisions that by their nature should survive termination will survive, including provisions regarding customer information, payments, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and general terms.

26. Intellectual Property

The InOut Move name, logo, trademarks, website design, text, graphics, layout, software, content, forms, workflows, features, and related materials are owned by or licensed to InOut Move and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, sell, license, reverse engineer, scrape, create derivative works from, or exploit any Platform content or technology without prior written permission, except as allowed by law.

Nothing in these Terms grants you any ownership interest in the Platform or InOut Move intellectual property.

27. Copyright Complaints

If you believe content on the Platform infringes your copyright, you may contact us with a notice that includes your name, contact information, identification of the copyrighted work, identification of the allegedly infringing material, a statement that you have a good-faith belief that the use is not authorized, and a statement that the information in your notice is accurate.

Copyright notices may be sent to the contact information listed at the end of these Terms.

28. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, InOut Move disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, security, and suitability.

InOut Move does not warrant that any customer will receive responses, that any provider will receive requests or work, that any service will be performed, that any provider is licensed or insured, that any user will achieve a particular result, or that any dispute will be resolved.

29. Limitation of Liability

To the fullest extent permitted by law, InOut Move will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost business, service delays, property damage, personal injury, emotional distress, reputational harm, disputes between users, or damages arising from provider services performed or not performed.

To the fullest extent permitted by law, InOut Move is not liable for the acts, omissions, representations, pricing, estimates, communications, negligence, misconduct, violations, property damage, personal injury, theft, delay, cancellation, nonperformance, or work quality of any customer, provider, or third party.

To the fullest extent permitted by law, InOut Move’s total liability for any claim arising out of or relating to the Platform or these Terms will not exceed the greater of the amount you paid directly to InOut Move in the twelve months before the claim arose or one hundred dollars.

30. Disputes Between Users

Customers and providers are responsible for resolving disputes directly with each other. This includes disputes about pricing, deposits, refunds, cancellations, schedules, delays, damages, missing items, service quality, insurance, licenses, scope of work, access, and performance.

InOut Move may, but is not required to, provide information, communication tools, administrative assistance, or other support related to a dispute. Any such assistance does not make InOut Move responsible for the dispute or the underlying services.

InOut Move has no obligation to mediate, arbitrate, resolve, pay, refund, reimburse, replace, repair, insure, or assume responsibility for disputes between customers and providers.

31. Indemnification

You agree to defend, indemnify, and hold harmless InOut Move, its owners, officers, directors, employees, contractors, affiliates, service providers, vendors, agents, and representatives from and against any claims, liabilities, damages, losses, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your access to or use of the Platform;
• your violation of these Terms;
• your violation of any law, regulation, rule, or third-party right;
• your User Content or information submitted through the Platform;
• your interaction, communication, agreement, or dispute with any customer, provider, or third party;
• your offer, quote, estimate, performance, nonperformance, payment, or receipt of services;
• your misuse or unauthorized disclosure of customer information;
• your negligence, fraud, misconduct, misrepresentation, or unlawful conduct;
• or any claim that provider services caused damage, loss, injury, delay, or other harm.

32. Dispute Resolution and Arbitration

Please read this section carefully. It may require you and InOut Move to resolve disputes through binding individual arbitration instead of in court, except as stated below.

Before filing a claim, you agree to first contact InOut Move and attempt to resolve the dispute informally. You must send a written notice describing your claim, the relief requested, and your contact information to the contact information listed at the end of these Terms. InOut Move will have a reasonable opportunity to respond.

If the dispute is not resolved informally, you and InOut Move agree that any dispute, claim, or controversy arising out of or relating to the Platform or these Terms will be resolved by binding individual arbitration, except that either party may bring an individual claim in small claims court if the claim qualifies, and either party may seek injunctive or equitable relief for misuse of intellectual property, unauthorized access, data misuse, or security violations.

Arbitration will be conducted on an individual basis and not as a class, collective, consolidated, mass, private attorney general, or representative action. The arbitrator may award relief only for the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

33. Class Action Waiver and Jury Trial Waiver

To the fullest extent permitted by law, you and InOut Move waive any right to bring, participate in, or receive relief from any class action, collective action, consolidated action, mass action, private attorney general action, or representative action.

To the fullest extent permitted by law, you and InOut Move waive the right to a jury trial for any dispute arising out of or relating to the Platform or these Terms.

34. Changes to These Terms

InOut Move may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date.

Your continued access to or use of the Platform after updated Terms are posted means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform.

35. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles, unless otherwise required by applicable law.

Subject to the arbitration provisions above, any court proceeding that is not subject to arbitration must be brought in a state or federal court located in Florida, unless otherwise required by applicable law.

36. General Terms

These Terms, together with any policies or additional terms that reference them, constitute the entire agreement between you and InOut Move regarding the Platform.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. InOut Move’s failure to enforce any provision is not a waiver of its right to do so later.

You may not assign or transfer your rights or obligations under these Terms without InOut Move’s prior written consent. InOut Move may assign or transfer its rights and obligations in connection with a merger, acquisition, sale of assets, restructuring, or by operation of law.

Headings are for convenience only and do not affect interpretation. The English version of these Terms controls over any translation, unless otherwise required by law.

37. Contact

If you have questions about these Terms, contact InOut Move at:

These Terms are intended to define the relationship between InOut Move, customers, and independent service providers in connection with the Platform. They should be read together with the InOut Move Privacy Policy and any additional terms that apply to specific Platform features or provider participation.