Privacy Policy

1. Introduction

This Privacy Policy explains how InOut Move collects, uses, shares, and protects information when you visit our website, submit a moving help request, contact us, or submit a provider or partner inquiry.

By using this website or submitting information through our forms, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect information you voluntarily provide through forms on our website, including:

• Name, phone number, and email address;
• Pickup, service, or destination ZIP codes;
• Service date, preferred time, and type of moving help requested;
• Details about your move, property type, stairs, elevator access, truck needs, parking, heavy items, and special instructions;
• Information related to whether you are requesting loading, unloading, packing, labor-only moving, movers with truck, furniture moving, storage, or container help;
• Business information submitted by moving crews, local providers, service partners, or partner applicants;
• Messages, comments, or additional details you submit through our forms or communications.

3. Automatically Collected Information

We may automatically collect basic technical information when you use the website, such as your IP address, browser type, device information, pages visited, referring pages, approximate location, and general usage data. This information may be collected through cookies, analytics tools, hosting providers, or similar technologies.

4. How We Use Information

We may use the information we collect to:

• Receive, review, and respond to moving help requests;
• Review available options based on location, service type, schedule, provider coverage, and job details;
• Communicate with customers about available options, next steps, reservation steps, or service-related updates;
• Coordinate customer requests with local moving crews, approved service partners, independent providers, or other service options where available;
• Review provider or partner applications;
• Improve our website, services, customer experience, and internal operations;
• Send administrative messages, updates, confirmations, or follow-up communications;
• Protect against fraud, misuse, unauthorized activity, spam, or legal claims;
• Comply with applicable laws, business obligations, and recordkeeping requirements.

5. Sharing Information

To help process customer requests and service inquiries, we may share relevant information with local moving crews, approved service partners, independent providers, contractors, communication platforms, form tools, hosting providers, analytics providers, payment processors, customer management tools, or other vendors that help us operate the website and manage requests.

Information shared with service providers may include customer contact details, service location, service date, requested service type, and job details needed to evaluate availability, provide follow-up, or coordinate requested moving help.

6. Provider and Partner Applications

If you submit a provider or partner application, we may use the information you provide to evaluate your business, service area, experience, insurance status, availability, service offerings, communication standards, and potential fit with InOut Move.

7. Payments and Reservation Information

If a reservation step, deposit, payment link, or paid option is offered in the future, we may use third-party payment processors to process payments. We do not intend to store full payment card details on our website. Payment processors may collect and process payment information according to their own privacy policies and terms.

8. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, and support marketing or analytics functions. You may adjust your browser settings to refuse cookies, but some parts of the website may not function properly.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We may retain information for as long as reasonably necessary to respond to requests, manage customer or provider communications, improve services, comply with legal obligations, resolve disputes, maintain business records, and support internal operations.

11. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, operational, security, fraud-prevention, or business recordkeeping requirements.

12. Marketing Communications

If you provide your contact information, we may contact you about your request, related services, provider opportunities, service updates, or follow-up communications. You may request to stop receiving non-essential marketing communications, but we may still send administrative or service-related messages.

13. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

14. Third-Party Links and Services

Our website may contain links to third-party websites or services, including services related to truck rental, portable storage, packing supplies, cleaning, junk removal, furniture assembly, handyman services, or other moving-related resources. We are not responsible for the privacy practices, content, policies, or availability of third-party websites or services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: contact@inoutmove.com